Frequently Asked Questions


Ordering & Payments?

- How do I apply the “BUY 2 GET 1 FREE” offer?

- Can I combine discount codes?

- What payment methods are accepted?


Shipping & Delivery

- Do you offer free shipping?

- How long does delivery take?

- Is international shipping available?

Sizing & Fit

- How do I find my ring size?

- What if I’m between sizes?

- Can I have my ring resized?

Caring for Your Jewellery

- How should I care for my Marell pieces?

- Can I wear them in the shower or pool?

- What’s the best way to clean them?

Returns & Exchanges

- What’s your return policy?

- How do I start a return or exchange?

- How long does it take for returns/refunds?

Jewellery Details & Custom Requests

- What materials are used?

- Are your pieces hypoallergenic?

- Can I place a custom order?