Frequently Asked Questions
Ordering & Payments?
- How do I apply the “BUY 2 GET 1 FREE” offer?
- Can I combine discount codes?
- What payment methods are accepted?
Shipping & Delivery
- Do you offer free shipping?
- How long does delivery take?
- Is international shipping available?
Sizing & Fit
- How do I find my ring size?
- What if I’m between sizes?
- Can I have my ring resized?
Caring for Your Jewellery
- How should I care for my Marell pieces?
- Can I wear them in the shower or pool?
- What’s the best way to clean them?
Returns & Exchanges
- What’s your return policy?
- How do I start a return or exchange?
- How long does it take for returns/refunds?
Jewellery Details & Custom Requests
- What materials are used?
- Are your pieces hypoallergenic?
- Can I place a custom order?